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Contact Us

Please feel free to contact us either by email or by telephone.
Tel: 01896 755243
From Overseas: +44 1896 755243

Feedback

Feedback both positive and negative, on our web site or any aspect of our service, is always appreciated and respected.

We only ask that you give us a fair opportunity to deal with any problems that have arisen in order that we can propose the best possible solution.

Click here to leave Feedback


Order Queries

Where possible please quote your order number, but failing that your order date and the title of the book.

If you click on one of the following headings, it will include it in the subject line, which will help us deal with your enquiry faster:-

 

General enquiries

If you have a particular book you are looking for or have a list of books you wish to buy, then please email us the list preferably in the form:- title, author, ISBN (if known). You can also provide that information in a spread sheet if it is easier or more convenient.

If we don’t have a book we can add you to a wish list and our system will automatically search for that title and allocate it to your enquiry, when we process any new stock.

All we really need to know is how long you are prepared to wait!

Most things like buses, eventually turn up if you’re patient, sometimes even two in the same day.

customerservice@bookdonors.co.uk

Office Hours

Our normal office hours are
Mon-Friday
09:30 – 4:30 (UK GMT)

For our US customers this translates in your local time to-
01:00- 9:00 (USA PST)
04:00 – 12:00 (USA EST)

Telephone Enquiries

Unlike some on-line retailers we are always happy to talk to our customers or prospective customers.

We would only ask that if possible you avoid calling on Monday mornings, as that is by far and away our busiest time of the week. We will still answer the phone, but we may have to take your details and call you back later.
Tel: 01896 755243
From Overseas: +44 1896 755243

Telephone Orders

We realise that some people are more comfortable ordering over the telephone than providing credit card details on-line.

We are happy to process your order and even double check the book is in stock. We can accept a range of debit and credit cards over the phone. Unfortunately we do not accept personal cheques.